These are Terms & Conditions for retail customers.
All Payments are referenced to a fixed price in UK pounds sterling. We accept PAYPAL and most Credit or Debit Cards - via our website or on the telephone.
It is our aim to ship all paid orders within 48 hours of receipt of order. If a product is not able to be shipped, customers will be informed by e-mail or by telephone
3. Post and Packing charges: Please see P and P.
All parcels are sent by 1st Class Post ( smaller parcels ) Large Parcels UK COURIER. Please note that all patterns are sent by e-mail attachment,
UK. Small parcel £4.50, Larger Parcel £5.75 Courier £8.50
4. Returns policy: We offer a 14 day refund of the price paid for the full quantity of all products purchased. The cost of the return postage must be borne by the customer, and products must be received by SKD in a re-saleable condition. In the rare event of goods arriving damaged, SKD will refund and bear cost of return post (upon receipt of returned goods).
Goods that originally qualified for free UK postage will be refunded minus the cost of the original postal charge, unless the amount of yarn retained by the customer would still have qualified for free postage.
Typically, SKD will make the refund back to Paypal, or to the card used in the original purchase. Please return parcels to SKD YARNS, GLEN ROSA, STRYT ISA, PEN-Y-FFORDD,CHESTER, CH4 0JY, UNITED KINGDOM.
5. Delivery times:
UK Customers : All parcels under 2 kg are sent by 1st Class Post . Deliveries are Typically 1 or 2 days. Deliveries by courier 2-4 days.
EU countries - Variable: 5 - 7 working days is an average.
International Deliveries outside of the EU are variable, but 5 - 7 working days to hub cities within the destination countries should be considered an average.
6. Claims for lost parcels. Agreements between the various local Postal Organisations require that
the following times must elapse before a claim can be made for lost parcels:
UK - 15 days
EUROPE - 20 days
INTERNATIONAL outside of Europe - 25 days.
7. Privacy: All private information retained by SKD such as names, addresses and e-mail addresses will always be kept in confidence and not given to other organisations.